Research & Insights is a member of two important
industry associations:
Market Research Association (MRA) in the United States,
adhering to the Code of Marketing Research Standards
(2008).
www.mra-net.org
Market Research Intelligence Association (MRIA)
in Canada, adhering to the Rules of Conduct and
Good Practice (2008).
www.mria-arim.ca
Competitive Advantage Through Customer Satisfaction
Excellence (CATCSE),
Committee Member (2006 2007).
CATCSE is a committee consisting of a group of
non-competing companies across North America that
excel at customer service excellence. As the Director of
Guest and Market Insights, Christina was invited to join
the CATSCE committee. Sitting alongside companies
like IBM, Harley Davidson and Whirlpool, Christina
participated in the collaborative business forum where
real-life experiences, insights and best practices in
the discipline of "customer focus" strategies
were exchanged